Scope of Application

These Terms and Conditions apply to trips, experiences and programmes advertised and promoted by Terra & Road, whose operation and provision of the respective tourism services are, where applicable, carried out by duly licensed and authorised partners and operators.

Who We Are

Terra & Road, Luanda, Angola.

Contact: info@terraeroad.com · +244 953 339 890.

Terra & Road specialises in the promotion, organisation and coordination of experiences, trips and activities, in collaboration with specialised partners and service providers.

Whenever the provision of a particular service is legally subject to a licence, authorisation or other specific qualification, such service will be provided by the respective duly licensed and authorised partner or operator.

What We Offer

Terra & Road develops and promotes programmes that may combine different experiences and services, including, but not limited to, transportation, accommodation, activities, experiences and networking.

The services included in each programme will be identified on the respective webpage or proposal, and their provision will be carried out directly by Terra & Road or, where applicable, by the partners responsible for the respective services.

Unless expressly stated otherwise, Terra & Road does not operate as a travel agency or tour operator and is not directly responsible for the provision of tourism services carried out by its respective partners.

Booking and Payment

A request submitted through the website does not, in itself, constitute a booking. It is considered a request for information or a proposal.

A booking will only be considered confirmed once written confirmation has been provided by Terra & Road and the applicable payment conditions have been fulfilled.

Deposit: [30]% upon booking.

Balance: payable up to [30] days before departure.

Prices are displayed in euros. Amounts shown in other currencies are converted using the applicable exchange rate and are indicative only, unless expressly stated otherwise.

What Is Included

Only the services expressly indicated on the webpage or proposal for each trip or experience, particularly under the “What’s Included” section, are included.

Anything not expressly stated as included shall be considered excluded.

Changes and Cancellation by the Customer

The customer may request cancellation of their participation at any time.

Unless otherwise specifically stated in the programme booked, the following cancellation conditions apply:

More than [60] days before departure: [loss of deposit];

Between [60] and [30] days before departure: [50]% of the total value;

Less than [30] days before departure: [100]% of the total value.

Where applicable and as provided by law, if unavoidable and extraordinary circumstances occur at the destination or point of departure which significantly affect the performance of the trip, the customer may request cancellation and a refund of amounts paid in respect of services not provided.

Changes and Cancellation by Terra & Road or Its Partners

If it becomes necessary to make significant changes to the programme originally presented, the customer will be informed as soon as reasonably possible.

Whenever a change materially affects the booked experience, the applicable alternatives will be presented, which may include accepting the change or cancelling the booking, subject to the applicable terms and conditions.

Where a trip or experience is subject to a minimum number of participants, this requirement will be stated in advance. If the minimum number is not reached, Terra & Road or the respective partner may cancel the operation, informing participants up to [21] days before departure, except in exceptional circumstances.

Where a refund is due, it will be processed within a maximum period of [14] days, except where its processing depends on amounts to be refunded by third parties.

Partners and Service Providers

Terra & Road works with specialised partners and service providers to deliver different components of its experiences and trips.

Where applicable, partners responsible for providing tourism services, transportation, accommodation or other activities subject to licensing will hold the appropriate licences and authorisations required for such services.

The nature and responsibility for each service will be determined by the specific terms of the respective programme and the applicable terms between the customer and the service provider.

Travel Documents and Insurance

The customer is responsible for ensuring that they hold all documentation required for the trip, including a valid passport, visas, entry permits, vaccination certificates and any other documents required by the competent authorities.

Terra & Road may provide information regarding known requirements; however, responsibility for obtaining and ensuring the validity of personal documentation remains with the customer, unless expressly agreed otherwise.

Travel Insurance: We recommend that all participants have appropriate travel insurance covering the activities and destination concerned.

Complaints

Any issue or failure relating to the services provided should, whenever possible, be reported immediately during the trip or experience, allowing Terra & Road and/or the responsible partner to seek a solution as promptly as possible.

Any subsequent complaints should be submitted to info@terraeroad.com.

Liability

Terra & Road will endeavour to ensure the proper organisation, coordination and communication of the experiences offered.

However, in relation to services provided directly by partners or third parties, responsibility for their execution shall remain with the respective service provider, in accordance with the applicable terms and conditions.

Terra & Road shall not be liable for delays, cancellations, changes or failures directly attributable to third parties, authorities, transport providers, weather conditions, unforeseen events or other circumstances beyond its reasonable control, without prejudice to any rights the customer may have under applicable law.

Governing Law

These Terms and Conditions are governed by Angolan law, without prejudice to any mandatory rights that may apply to the customer based on their habitual residence or the law applicable to the contracted service.

Last updated: August 2026